Returns and Refunds
At Vestcom Shop, we understand that sometimes returns and refunds are necessary. We strive to provide a seamless and hassle-free experience for our customers. Please read our policy below to understand the process and requirements for returning or refunding your purchase.
Return Policy
Our return policy allows you to return eligible items within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
If you wish to return an item, please follow these steps:
- Contact our customer support team within 30 days of your purchase to initiate the return process.
- Provide your order number and a detailed explanation of the reason for the return.
- Our customer support team will provide you with a return authorization number and further instructions on how to proceed.
- Package the item securely, including all original accessories and documentation.
- Ship the item back to us using a trackable shipping method.
- Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
- If the return is approved, we will process a refund to your original payment method within 7 business days.
Please note that the customer is responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective item.
Refund Policy
If you are eligible for a refund, we will process it within 7 business days of receiving the returned item. The refund will be issued to your original payment method.
If you paid by credit card, please allow an additional 2-3 business days for the refund to appear on your statement, as processing times may vary depending on your bank.
If you paid by PayPal or another online payment platform, the refund will be credited to your account accordingly.
Please note that in some cases, a restocking fee may apply for certain items. This fee will be deducted from the refund amount.
If you have any questions or concerns regarding our returns and refunds policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with your Vestcom Shop purchase.